The Affordable Care Act’s Lasting Impact on Healthcare Marketing

Everything about the U.S. health care system changed when the Affordable Care Act (ACA) was signed into law. Perhaps the most important health policy of our time, it revolutionized the way coverage and access and how healthcare companies communicate.
With its uncertainty in the future, it’s time to review how it shapes a new era of healthcare marketing strategies and messaging.
Post-reformed healthcare marketing
Marketing for healthcare organizations is challenging, and change is the only constant. It is a complex environment with countless stakeholders to consider, complex sales cycles (especially in B2B), intense competition and intense regulatory oversight.
Occasionally criticized as slow action, when the ACA came into effect, the industry quickly transformed into three core goals surrounding the legislation: access, quality, and cost.
Meanwhile, marketers rushed to reach everyone from patients to C-Suite with brand new information, nearly all types of healthcare companies are innovating on four important dynamics.
- Healthcare Consumption
The ACA’s emphasis on access and quality has promoted experience programs, making health care increasingly consumer-oriented. The industry level will see healthcare users as healthcare users, just like banking, retail and hospitality – all of which expects transparent information to make informed decisions.
Breakthroughs such as price transparency plans and the health insurance market have emerged. For the first time, consumers can easily browse insurance options, compare features such as monthly premiums and provider networks, and even purchase surgery online.
Today, consumers have more power over healthcare decisions than ever before, which encourages competition in the market. As a result, companies began to focus more on differentiating products and prove their value by demonstrating a better consumer experience, including improving health.
- Health technology
Another turning point in the industry is long-term resistance to change, which is the driving force behind entering the digital age. From the widespread adoption of electronic health records to new tasks surrounding data sharing and interoperability, ACA has created an environment where health technologies must evolve rapidly to keep up.
It forces marketing professionals, many of whom are embedded in traditional hospital systems or traditional payer organizations, to adapt. Even those who have never considered tech savvy must speed up the health IT terminology. Marketers need to understand HIE, HIPAA’s compliance in digital activities, and the implications of the HITECH Act.
They become the translation between complex technical programs and patient and provider-oriented messages. Most people are doing this in an increasingly crowded market for sanitary technology, and solution providers claim to be addressed Each Questions about continuity of health care throughout. Cutting into confusion with meaningful claims is crucial (challenging).
- Value-based care
The three core goals of ACA put quality and outcomes at the center, while viewing traditional expense-for-service models as unsustainable. Enter value-based care – not just a buzzword, but a fundamental shift in how care is provided.
This new model requires extensive education for every stakeholder. And, most of the responsibility falls on the shoulders of marketing and communication professionals who need to position health care through a value perspective: delivering the right care at the right time to improve outcomes, improve patient satisfaction and reduce costs.
Therefore, field evolution. It is not enough to just promote the service or product – participants must demonstrate the impact. Companies rely on data to convey the efficacy of value-based care to reflect how providers report patient outcomes. In fact, this means presenting patient success stories, implementing personalized engagement strategies, and using tools like ROI calculators in a B2B context to demonstrate measurable impact.
- Industry merger
Although the merger of healthcare predates the ACA, the law focuses on integrated, coordinated care accelerates the trend. Mergers and acquisitions (M&A) activities become strategic leverages that drive efficiency and access, control costs and improve results. This is especially true in provider organizations seeking economies of scale and more market negotiation power.
But Inspur has not stopped providers. There have also been significant changes in technology and support services, with non-traditional participants entering the space – an example of Amazon’s acquisition of a medicine. Meanwhile, healthcare giants are engaged in neighboring services (such as CVS Health purchases Oak Street Health). In these same ways, joint ventures and strategic partnerships become alternatives to traditional mergers and acquisitions. These arrangements align incentives among allies, such as hospitals and insurance companies, to unlock new revenue streams and expand capacity, both of which cannot be achieved alone.
With the merger of entities, the marketing department’s mission is to redefine market positioning, educate stakeholders in new areas (B2B, B2P and B2C), and unify messaging to maintain brand integrity. In today’s environment dominated by corporate giants, smaller players must work harder to stand out. However, as large organizations develop, even large organizations face brand challenges. Regardless of size, it is still crucial to clearly position the entire industry.
Summary of the chain effects of 15 years
ACA shapes our industry into what we know today. It pushes healthcare towards a consumer-oriented experience, digital ecosystem, results-based models and records mergers. The overall goal of legislation to improve care access, quality and cost continues to drive strategic and micro transfers in the macro industry.
Marketing, public relations and communications professionals are key to transforming its evolution for each stakeholder in the process.
Regardless of the future of ACA, it fundamentally redefines these roles. In an unchanging industry (regardless of speed), individuals who can clearly tell their transformation story will continue to help organizations succeed.
Photo: Zimmytws, Getty Images
Sarah McLeod is CEO of Activate Health, a strategic marketing and PR company focused on the healthcare industry. She brings 20 years of marketing, communications and media relationship experience to her role to lead the agency to provide comprehensive marketing support to clients across the healthcare ecosystem, from professional pharmacies to paid organizations, health technology companies and hospitals. Previously, she held various marketing leadership positions at Fortune 500 companies and served as entrepreneurial organizations including Univita Health, Cigna Friforary, and Wisconsin Health – Hospitals and Clinics.
Sarah is an active member of the healthcare business community and participates in a national nonprofit organization dedicated to linking senior executive women to career development and industry improvement. Her organizational acumen and marketing expertise are recognized through a variety of leadership and industry awards, including the American Marketing Association and the IABC Phoenix chapter.
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